topic Sim card in Get Support

Sim card

EdMeiller — Mon, 24 Jul 2023 23:10:12 GMT

I oedered and paid for it on july 10th i haven't received it yet

Re: Sim card

EdMeiller — Mon, 24 Jul 2023 23:11:03 GMT

I guess it isn't servive but other

Re: Sim card

Handy1 — Mon, 24 Jul 2023 23:11:52 GMT

@EdMeiller

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

softech — Mon, 24 Jul 2023 23:16:25 GMT

@EdMeiller

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Open ticket via, Private message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there