topic Re: eSIM in Get Support

eSIM

Dipstep — Wed, 24 May 2023 18:30:53 GMT

It's mentioned on the website that a new user can activate via esim through the app, however, I don't see the option for existing customers in the app to transfer to an esim, anyone having luck for this?

Re: eSIM

softech — Wed, 24 May 2023 18:36:17 GMT

@Dipstep yes, as of now, only new activation can choose to use eSIM.

I think PM will eventually allows existing subscribers to use eSIM. Hope it is sooner than later

update: the e-SIM issue for existing subscribers is confirmed by @LitlLdy here: https://productioncommunity.publicmobile.ca/t5/Get-Support/The-wait-is-OVER/m-p/984381/highlight/true#M683770

Re: eSIM

Dipstep — Wed, 24 May 2023 18:35:47 GMT

Agreed, I'm sure a lot of existing users could benefit from this.

Re: eSIM

LitlLdy — Wed, 24 May 2023 18:39:24 GMT

@softech wrote:
@Dipstep yes, as of now, only new activation can choose to use eSIM.
I think PM will eventually allows existing subscribers to use eSIM. Hope it is sooner than later

update: the e-SIM issue for existing subscribers is confirmed by @LitlLdy here: https://productioncommunity.publicmobile.ca/t5/Get-Support/The-wait-is-OVER/m-p/984381/highlight/true#M683770

@Dipstep , sorry 😕. Hopefully soon! They’re working on it.

Re: eSIM

LitlLdy — Wed, 24 May 2023 23:20:34 GMT

@Dipstep , the response I received from a CSA,

“We apologize if some of the steps to complete certain action are not functioning to the optimal capacity right now. We are launching this new release of operation & by experience there are going to be certain aspect of process which may not work. This happens with new release of technology to a system.

As I was writing this to you, I inquired to the moderator of the release & she said that in fact the esim are only available for new activation for the moment on the APP. Sorry that we do not have it available for you at the moment.

Again, this is a new release & upgrades are still coming & hopefully the esim will be available for existing clients very soon.”

Re: eSIM

sfel — Mon, 24 Jul 2023 22:34:19 GMT

Just wondering if there are any updates to eSim for existing customers? Is it available yet?

Re: eSIM

softech — Mon, 24 Jul 2023 22:45:50 GMT

@sfel

no update at this moment

I am still optimistic it will come very soon, possibly end of summer 🙂

Re: eSIM

Mude — Sun, 13 Aug 2023 23:59:16 GMT

Even as a new subscriber I can’t activate the eSIM. And there doesn’t seem to be any help. How can I get my subscription up and running because as of now, I can’t make or receive phone calls

Re: eSIM

4star601 — Fri, 13 Oct 2023 01:37:48 GMT

Just moved a physical to an esim. Easy process now..on an Iphone SE(2020)