topic Re: Call Drop in Get Support

Call Drop

mern16 — Thu, 20 Jul 2023 19:30:09 GMT

My iPhone XR ends a phone call when I get a text in at the same time. Does anyone else have this issue?

I’m on speakerphone when this happens.

Re: Call Drop

Handy1 — Thu, 20 Jul 2023 19:53:04 GMT

@mern16 Maybe try resetting network settings . Also is it possible for you to text the SIM card in another phone and see if services work correctly?

Re: Call Drop

snowisfalling — Thu, 20 Jul 2023 22:53:56 GMT

It could be an issue with the phone. Does it happen with any other carrier SIM inside the phone or is it specific to Public Mobile SIM?

Re: Call Drop

mern16 — Thu, 20 Jul 2023 23:43:02 GMT

Thank You! I reset my Network settings. I was on the speakerphone through Bluetooth in my vehicle & got a text at the same time without it dropping the call. I tested it at home too with my husband on speakerphone and sending me a text and the call did not drop. I hope that means it’s fixed!! Thank You for the advice!!

Re: Call Drop

mern16 — Mon, 24 Jul 2023 21:12:46 GMT

I did this and the call I made dropped a few minutes into it. I think my SIM card might not be working properly, but I don’t know that for sure.