topic Re: refund in Get Support

refund

hohawk — Thu, 20 Jul 2023 14:29:35 GMT

i purchased the $30 US data talk/txt add on July 18, my trip got cancelled. The add on is unused and will not be used. Can i get a refund, please.

Re: refund

softech — Thu, 20 Jul 2023 14:30:22 GMT

@hohawk PM is a prepaid provider and usually do not provide refund. But if it is unused, likely support can reverse the transaction for you, please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: refund

hTideGnow — Thu, 20 Jul 2023 14:30:56 GMT

HI @hohawk

Please submti a ticket with PM agent, they will put the money back in your account and you can use it later

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: refund

Handy1 — Thu, 20 Jul 2023 14:34:49 GMT

@hohawk Typically all sales are final and no refunds . You will need to submit ticket with support to see if they can compensate you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: refund

BKNS27 — Thu, 20 Jul 2023 15:38:42 GMT

@hohawk

It is best to contact a CS_Agent by private messaging on the envelope icon on your computer and explain your situation. There is a chance you may get a refund credit.

Re: refund

hohawk — Mon, 24 Jul 2023 20:54:23 GMT

i sent a message to CS Agent as instructed. i received a message back to send my phone # and PIN, which i found odd as the have all my info? been with Public for years np's. anyway replied with my # and PIN and have heard nothing since.

Re: refund

hohawk — Mon, 24 Jul 2023 20:57:02 GMT

i would be happy with the refund used on some data add on.