topic Re: Data not working in Get Support

Data not working

KirS — Mon, 24 Jul 2023 19:50:39 GMT

Hello I ran out of data so I added more data but it still didn’t work. So I tried again. Now I’ve charged twice for extra adding and it’s not working. Please remove charges

Re: Data not working

Handy1 — Mon, 24 Jul 2023 19:54:38 GMT

@KirS Reboot the phone and see if it works . Then check here like this for your data add on and if you have the extra charge sitting in available funds .

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if something is still wrong please submit ticket to support to fix

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

dust2dust — Mon, 24 Jul 2023 19:55:02 GMT

If you're on an Android then check to see if you have a data limiter set. And maybe you didn't even run out of plan data? Did you get warning texts at 75% and 95% from here?