topic Re: CUSTOMER RETENTION in Get Support

CUSTOMER RETENTION

Synthetichustle — Thu, 22 Jun 2023 06:57:52 GMT

I’ve been billed 5 times which is mad I can’t pay rent now and there’s no history legit enough to provide the bank and bank says you guys got the money but I can’t even get support

Re: CUSTOMER RETENTION

Handy1 — Thu, 22 Jun 2023 00:47:37 GMT

@Synthetichustle Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: CUSTOMER RETENTION

Synthetichustle — Thu, 22 Jun 2023 00:53:33 GMT

Re: CUSTOMER RETENTION

softech — Thu, 22 Jun 2023 01:39:09 GMT

@Synthetichustle did you make a manual renewal payment or you let Pre-Authorized payments to take care of it?

Another thing, did you try to make any plan change earlier?

Re: CUSTOMER RETENTION

Synthetichustle — Thu, 22 Jun 2023 06:43:36 GMT

No just the signing up and porting of my number and it glitched and charged me 5 times my banks says it’s settled I need to get a hold of public now and I only have the receipt and the purchase I expected except the charge happened literally 5 times all at once same time everything it’s weird especially since the receipt I only got one and then the statement has all 5 separate but exactly the same identical

Re: CUSTOMER RETENTION

softech — Thu, 22 Jun 2023 10:34:39 GMT

@Synthetichustle no worry, this is something PM can easily reverse. Open a ticket by message, check the inbox for their reply and work with them

Re: CUSTOMER RETENTION

Synthetichustle — Fri, 23 Jun 2023 03:36:21 GMT

Signing up this hapoened

Re: CUSTOMER RETENTION

Rict — Mon, 24 Jul 2023 16:08:02 GMT

ATTN: Customer Support / RETENTION: I'm posting here because the initial support chat said to contact Customer Support here. ??? I originally signed with PM because i was able to manage my data addons. I rarely use more than 1 G in a cycle but occasionally run a little over. Prior to July I was able to manage it by by a 1 G addon which would carry over across billing cycles. Now the addon expires after 30 days. If I cant get a plan for under 30.00 with 2-5 G then I will switch back to Rogers

Re: CUSTOMER RETENTION

softech — Mon, 24 Jul 2023 16:11:23 GMT

@Rict wrote:
ATTN: Customer Support / RETENTION: I'm posting here because the initial support chat said to contact Customer Support here. ??? I originally signed with PM because i was able to manage my data addons. I rarely use more than 1 G in a cycle but occasionally run a little over. Prior to July I was able to manage it by by a 1 G addon which would carry over across billing cycles. Now the addon expires after 30 days. If I cant get a plan for under 30.00 with 2-5 G then I will switch back to Rogers

@Rict

to engage support, you actually need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But at the model, there is only a $25 for 1GB and then the $39 for 20GB. There is no plan around $30 at the moment

Re: CUSTOMER RETENTION

dust2dust — Mon, 24 Jul 2023 16:19:30 GMT

@Rict- Then you won't be retained as that is not in the cards here. There have been many calls for in-between plans for more than the 1gb but less than the 20gb. The company doesn't seem interested after it removed all their single-digit gb plans.
The limited data is a serious sucking decision they made. And here you are. Likely leaving. They don't seem interested in keeping low usage customers and are only keeping the low-cost plans by regulation.