topic Accessing publicmobile in Get Support

Accessing publicmobile

Smithchristie60 — Mon, 24 Jul 2023 12:36:06 GMT

I’ve been with PM for 5 years or more. Never had an issue until now. I have 6 payments coming out of my credit card each month. My husband and mine snd 4 kids. One of the kids loss her phone and I need to add a SIM card to her account. Cannot access it. I’ve been trying for more than 2 weeks. I don’t understand. I’ve always been able to. I’m so frustrated I am ready to cancel all plans snd go with another company. I can’t get into her account cause they keep semnfing code to the list phone😡

Re: Accessing publicmobile

softech — Mon, 24 Jul 2023 12:43:38 GMT

@Smithchristie60

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

Re: Accessing publicmobile

Handy1 — Mon, 24 Jul 2023 12:52:30 GMT

@Smithchristie60 Tap resend code a few times you should get option to send code to email instead . But you can always submit ticket with support to help also

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accessing publicmobile

Smithchristie60 — Mon, 24 Jul 2023 22:01:30 GMT

All I get is sent to text or voicemail. Can access either because I have no sim card instslled

Re: Accessing publicmobile

Handy1 — Mon, 24 Jul 2023 22:03:34 GMT

@Smithchristie60 please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437