topic Re: Problem with oukitel c33 in Get Support

Problem with oukitel c33

joshbg — Sun, 23 Jul 2023 23:51:43 GMT

I just bought an oukitel c33 and it's not working when I try to make calls, after attempting to make a call it says network busy. And if somebody tries to call me the calling never get through. I already reboot my cellphone, put in airplane mode. Also I tried to put in 3G/2G only but it only shows the Roger's network not PM. I'm 4G Im able to have sms, and data but not voice.

I checked online and apparently my device is compatible with PM network. So I don't know if is anything I can do to have the service.

Thanks in advance!

Re: Problem with oukitel c33

esjliv — Sun, 23 Jul 2023 23:57:34 GMT

@joshbg - do you have a Rogers sim card inside? Or, do you have 2 sim slots? Try the public mobile sim card in the other one.

Re: Problem with oukitel c33

joshbg — Mon, 24 Jul 2023 00:01:44 GMT

It has two slots, I have a sim card from another country that use Rogers network, and it works for making calls. But not with PM sim card.

Re: Problem with oukitel c33

Dunkman — Mon, 24 Jul 2023 00:06:56 GMT

@joshbg

This phone does not look like it supports 3G bands for talk. Public mobile uses 850, 1900 3G band for talk. This phone is unlikely to be supported with VoLTE service by Public mobile.