topic Re: Account details in Get Support

Account details

Sparks — Sun, 23 Jul 2023 23:50:13 GMT

Hello I need help to find out what exactly my account consisted of i I don’t think it’s working properly please @CS_Agent

Re: Account details

esjliv — Sun, 23 Jul 2023 23:51:59 GMT

@Sparks - what do you mean 'account consisted of'?

WE are not CS_Agents here, where did it tell you to post here and tag @CS_Agents?

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)

Re: Account details

esjliv — Sun, 23 Jul 2023 23:53:46 GMT

@Sparks - if you are wondering which plan you are on, can you not see this in My Account?

Perhaps, if you call 611 and check your data balance it will provide some help for the amount of data you are on. These 611 balances include anything remaining in your Plan and Addon data.

Re: Account details

Sparks — Sun, 23 Jul 2023 23:54:29 GMT

Ok I’m new to this my apologies and thank you for pointing me in the right direction

Re: Account details

Chalupa_Batman — Mon, 24 Jul 2023 01:18:18 GMT

Hi @Sparks

Are you able to log into your account online? Easiest way to do it is go to publicmobile.ca and log in. Once you log in, on the left side you'll see a circled list of things. Go to Subscriptions and Add ons.

Then look in the middle top you'll see something like this...

This tells you what you get for the fee you pay. Also, look at the price and then go to the website and check the options that match your price you're paying for more detail. Hope this helps.