topic Re: Error message in Get Support

Error message

April7 — Sun, 23 Jul 2023 20:11:20 GMT

I created an account and am trying to move forward in the process to subscribe to a plan. Repeatedly getting an error message. Anyone have any advice?

Re: Error message

Handy1 — Sun, 23 Jul 2023 20:14:25 GMT

@April7 You may need to wait an hour and try again incognito / private mode . And if you’re trying the website . Try to use the app from the start to finish instead . If you have been using app . You can try too uninstall it and reinstall and try again

Re: Error message

softech — Sun, 23 Jul 2023 20:20:13 GMT

@April7 what error you got and at which stage?

If at payment stage, try using a. Visa instead of MasterCard

Re: Error message

esjliv — Sun, 23 Jul 2023 21:13:31 GMT

@April7 wrote:
I created an account and am trying to move forward in the process to subscribe to a plan. Repeatedly getting an error message. Anyone have any advice?

@April7 - if you entered your payment details once already, I would not go through the process to enter them again. Sometimes extra charges happen and you will need to submit a ticket to Customer Support (CSA) to get credited.

Maybe see if they can help you here to see if they can tell if payment was already taken and help you go forward: Public Mobile Online Activation Assistance