topic Re: MC / Debit MC activations in Get Support

MC / Debit MC activations

MrMahar — Mon, 24 Jul 2023 00:05:10 GMT

So I tried to get this resolved with an agent as instructed in initial chat and opened a ticket. Was told Mastercard problems since last week, then CS agent asks me to change to an older postal code that doesn’t exist. Than tells me they’re no longer able to manually enter information due to privacy concerns. Any other new activations run into this problem?

Re: MC / Debit MC activations

hTideGnow — Sun, 23 Jul 2023 16:26:43 GMT

hi @MrMahar

so did it work in the end?

I am curious you mentioned about an old postal code no longer exists, is that your old postal or ANY old postal code? of any code, what you used?

Re: MC / Debit MC activations

Chalupa_Batman — Sun, 23 Jul 2023 16:29:27 GMT

I just changed my MC number recently with no problems. My suggestion is to get maybe a pre paid Visa to take care of things till the MC thing is resolved. Or you can get the a few vouchers to pay your invoice.

Re: MC / Debit MC activations

dust2dust — Sun, 23 Jul 2023 16:28:48 GMT

Which brand of Mastercard Debit is that? We've seen earlier reports of some working and some not.

Also, you can only make two attempts per hour.

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 16:29:28 GMT

No didn’t work in end still payment failed. He suggested I use an older postal code though I’ve never had one but the one I’m using to activate plan

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 16:30:38 GMT

Simplii mc and debit mastercard

Re: MC / Debit MC activations

hTideGnow — Sun, 23 Jul 2023 16:31:57 GMT

Hi @MrMahar did the agent give you an old postal code to try?

I saw manu activation issue this week, not sure just MC or Visa

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 16:33:00 GMT

No he suggested I use an old postal code of my own but I don’t have one or one attached to address and cards.

Re: MC / Debit MC activations

Chalupa_Batman — Sun, 23 Jul 2023 16:33:31 GMT

Dumb question. Did you move recently? Maybe when you enter your MC the postal codes don't match because Simplii MC doesn't have the correct postal code? Take a look at your MC invoice to see if the postal code is correct. You may want to call Simplii MC to confirm with them too. The reason I bring that up, my postal code was a big issue for years and still is. Canada Post set one for my apartment building while Google Maps uses a different postal code. I've tried for years to get Google to fix it and they refused.

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 16:34:31 GMT

The card has always and only been the current postal code and address. Have lived in same spot for 10 years

Re: MC / Debit MC activations

Chalupa_Batman — Sun, 23 Jul 2023 16:35:19 GMT

OK. I think I understand now. Not really but doesn't make sense. You have to have a postal code for your credit card. So... with that being said... call Simplii and ask what postal code they are using. Then wait that hour to try again and then everything SHOULD sync.

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 16:36:13 GMT

It is I’ve checked with simplii I’m starting to think public mobile doesn’t have their act together judging from the multitude of issues I see others having.

Re: MC / Debit MC activations

dust2dust — Sun, 23 Jul 2023 16:37:32 GMT

Simplii is one of the problem brands that others have experienced problems with here.

Re: MC / Debit MC activations

Chalupa_Batman — Sun, 23 Jul 2023 16:38:57 GMT

OK. Try something else for us. Close your browser. Open it up again to a single window. Go into your settings and clear the history, clear the cache and clear the cookies. Close said browser. Wait that one hour and try to log in again and re enter all the information all over again from scratch. Let us know if that works. Sometimes entering credit card info can be a hit and miss because of the browser cache/cookie/history. I had that problem. Once I did that, everything was good as gold.

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 16:41:36 GMT

Did all that. Tried on three diff browsers since last night waiting an hour or more in between attempts. Safari, Firefox and edge. Also tried on app. Also deleted app and attempted there again. Same issue, still not resolved.

Re: MC / Debit MC activations

Chalupa_Batman — Sun, 23 Jul 2023 17:47:55 GMT

As other members have mentioned, for some reason Simplii MC's have had payment and set up issues. Can't explain it. I myself had issues with that MC with other companies. I switched to the PC Financial MC and never a problem ever. My suggestion to resolve this temporarily is to purchase some vouchers and pay for at least 3 months in advance till you get this cleared up.

Here is where you can purchase them.

https://www.publicmobile.ca/en/on/payment-voucher

Once again, this seems to be an issue with Simplii MC's and can not explain it.

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 17:53:10 GMT

I’ve read half a dozen articles stating vouchers cannot be used to activate new plans. Only to top up minutes. I’m trying to set up a new activation not put minutes on an existing account.

Re: MC / Debit MC activations

softech — Sun, 23 Jul 2023 17:54:33 GMT

@MrMahar yes, PM support no longer helps with activation by vouchers. For those without CC or debit card, Visa GC is the only workaround

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 17:55:24 GMT

I’ve read the help articles where folks are unable to use visa gift cards to activate new plans also.

Re: MC / Debit MC activations

MrMahar — Sun, 23 Jul 2023 17:55:53 GMT