topic Re: My eSim doesn't work in Get Support

My eSim doesn't work

Mark_Ronin — Sun, 23 Jul 2023 11:34:34 GMT

Hello Everyone

I purchased a PM plan yesterday and when I was activating my eSim it said something went wrong, so I didn't get the QR code for my eSim, but I already paid for my plan. So is there any way to get a refund or get the QR code.

Any Help Will Be Greatly Appreciated

Thank You

Re: My eSim doesn't work

Handy1 — Sun, 23 Jul 2023 11:50:17 GMT

@Mark_Ronin !check your email for a welcome email from PM the QR code should be there . Open up on computer so you can scan it with phone and install it . If you need support here’s link for them also

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My eSim doesn't work

softech — Sun, 23 Jul 2023 12:50:25 GMT

@Mark_Ronin

So you got the eSIM installation step and it didn't install the QR code for you automatically?

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there