topic Re: Double charged - raised a ticket a week back in Get Support

Double charged - raised a ticket a week back

rohitks1978 — Sun, 23 Jul 2023 12:33:41 GMT

Hello all

I was double charged on my last monthly payment and I had raised a ticket. I was told that they will investigate. Its been a week now and haven't heard anything afterwards.

Any other way to escalate this ?

Thank you

Re: Double charged - raised a ticket a week back

Handy1 — Sun, 23 Jul 2023 12:36:37 GMT

@rohitks1978 first try to respond back to them from your community in box . Or you will most likely need to open another ticket to get sorted out

check for a reply from the here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged - raised a ticket a week back

softech — Sun, 23 Jul 2023 12:43:16 GMT

@rohitks1978

at this time, only Support can help. you need to reply support's earlier message and ask for update and escalation

Re: Double charged - raised a ticket a week back

esjliv — Sun, 23 Jul 2023 15:17:22 GMT

@rohitks1978 - you could ask to communicate to a supervisor when you poke about the last message you sent.

Re: Double charged - raised a ticket a week back

penguindude — Mon, 24 Jul 2023 02:47:22 GMT

I was double charged as well last month. I was double charged last year as well. I'm thinking of submitting a complaint to the CCTS as this seems to be a reoccurring event that is happening more frequently than it should be.