topic Re: Just signed up and no service… in Get Support

Just signed up and no service…

FloraMargot — Sat, 22 Jul 2023 15:45:57 GMT

I’ve just signed up for the 90 day Subscription. E-sim activated, no porting of a phone number, phone I’ve had for a couple of years and is not black listed, and I’m still getting the “SOS”.

I have done all the trouble shooting steps, including resetting the network settings. Still no luck.

On the coverage map I’m supposed to get 5G service. Hoping someone can help…

Really dissatisfied with Public so far.

Re: Just signed up and no service…

hTideGnow — Sat, 22 Jul 2023 15:48:09 GMT

@FloraMargot

You can submit a ticekt with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just signed up and no service…

Yosemite_Sam — Sat, 22 Jul 2023 15:48:53 GMT

Is your phone carrier unlocked?

Re: Just signed up and no service…

softech — Sat, 22 Jul 2023 15:49:31 GMT

@FloraMargot

You have already installed the eSIM profile and tried Reset All networks?

Just one more check, if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone once moreand it will work.

if you don't have another active sim, then please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Just signed up and no service…

BKNS27 — Sat, 22 Jul 2023 17:22:12 GMT

@FloraMargot

It could be a provisional/backend issue on PM side…it happens.

Just contact a CS_Agent by private messaging on the envelope icon on your computer so they can investigate the issue.

Re: Just signed up and no service…

FloraMargot — Sat, 22 Jul 2023 18:12:48 GMT

Tried this.. no luck 😞

Re: Just signed up and no service…

softech — Sat, 22 Jul 2023 18:14:15 GMT

@FloraMargot

have you open ticket with support yet?

would be a quick fix for them, open one:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Just signed up and no service…

FloraMargot — Sat, 22 Jul 2023 18:14:56 GMT

Thanks! Do they work weekends?

Re: Just signed up and no service…

softech — Sat, 22 Jul 2023 18:17:38 GMT

@FloraMargot yup, they do. Open ticket now. They usually reply with 2 hours or so, usually sooner

Re: Just signed up and no service…

FloraMargot — Sat, 22 Jul 2023 20:13:48 GMT

Still no luck. What I’m realizing is how flawed the PM app is.

We are stuck because it wants to send me a code to the number I can’t access in order to get into it, to change my Sim ID…

Is this a typical PM experience?

Re: Just signed up and no service…

BKNS27 — Sun, 23 Jul 2023 00:42:59 GMT

@FloraMargot

Yes, 7 days/week

9:00am to 10:00pm EST.