topic Keeping rewards while switching plans? in Get Support

Keeping rewards while switching plans?

Carpet123 — Sun, 23 Jul 2023 00:05:48 GMT

I'm currently on a $25/month plan, but I am finding that I run out of data frequently, therefore am considering upgrading to the $39/month plan. However, I don't particularly like the "points" concept and would prefer to keep my current rewards, as it makes a decent saving every month! Is it possible to change plans while keeping the old rewards system?

Re: Keeping rewards while switching plans?

Meow — Sun, 23 Jul 2023 00:11:54 GMT

Yes, you keep all rewards. Rewards are tied up with your Account not plan.

Re: Keeping rewards while switching plans?

softech — Sun, 23 Jul 2023 00:15:05 GMT

@Carpet123

the note about points does not apply to those in legacy rewards system

You can freely change plan and it wont' affect your current rewards, also confirmed by Community Manager here:

https://productioncommunity.publicmobile.ca/t5/Announcements/FAQ-amp-Troubleshooting/td-p/986594

Will I be moved to the new rewards program if I change my plan?
Changing your plan won’t automatically transfer you to our new Public Points rewards program. If you’re currently on our legacy rewards program, you will continue to stay on it. However, we encourage you to explore Public Points, as it opens up even more opportunities for savings.

Re: Keeping rewards while switching plans?

Handy1 — Sun, 23 Jul 2023 00:26:01 GMT

@Carpet123 Yes you will keep the old rewards I can confirm . I just made this switch myself and kept mine check it out

Re: Keeping rewards while switching plans?

Carpet123 — Sun, 23 Jul 2023 00:30:56 GMT

Thanks for the help everyone!