topic Re: Trouble Reactivating Expired Account in Get Support

Trouble Reactivating Expired Account

Alec_T — Tue, 04 Jan 2022 20:16:14 GMT

My credit card expired and I had trouble registering the new credit card (an ongoing separate problem).

So the account has expired. It's only been a few days so the phone number hasn't been deactivated yet as noted on the message on my account.

Until I get the credit card issue sorted out, I bought some payment vouchers and used them to top up my account. It's been a few days and to my suprise, the account is still expired and my service has not been restored. The account is showing a balance of $126 (3 x $40 vouchers plus a $6 earlier credit) but there doesn't seem to be any option for getting that money to pay off the balance. I've fiddled for quite a while and I just don't understand.

Can someone please help!!??

Re: Trouble Reactivating Expired Account

NDesai — Mon, 08 Jan 2018 08:16:49 GMT

@Alec_T When you top up to renew the current plan, it should automatically renew upon payment. Is there Reactivate button you see on top? If yes, what happens when you press it? Also, try restarting your phone and see if you get any service.

Re: Trouble Reactivating Expired Account

Apollinaro89 — Mon, 08 Jan 2018 05:18:39 GMT

Ihave the same issues since day 1. The service has been a nightmare but u pay for what u get

Re: Trouble Reactivating Expired Account

mimmo — Mon, 08 Jan 2018 05:29:30 GMT

@Apollinaro89 not sure your issues, but I have to disagree with your statement. I am the first to take issue with some of the persistent issues PM has not fixed. But every time I have had an issue they were resolved professionally and within a reasonable time.

@Apollinaro89 wrote:
Ihave the same issues since day 1. The service has been a nightmare but u pay for what u get

Re: Trouble Reactivating Expired Account

Apollinaro89 — Mon, 08 Jan 2018 05:52:29 GMT

My account still says suspended and ive been leaving messages all day and i have funds in my account and still waiting for it to be resolved

Re: Trouble Reactivating Expired Account

mimmo — Mon, 08 Jan 2018 06:16:10 GMT

Hopefully you will be one of the first cases to be looked at in the morning.

@CS_Agent any insight why after a day of messages this issue was not resolved?

Re: Trouble Reactivating Expired Account

Apollinaro89 — Mon, 08 Jan 2018 08:20:06 GMT

No idea.it still shows account suspended with avalible balance

Re: Trouble Reactivating Expired Account

Alec_T — Mon, 08 Jan 2018 16:42:48 GMT

I've tried the reactivate button. It did not work.

Re: Trouble Reactivating Expired Account

mimmo — Tue, 09 Jan 2018 02:03:24 GMT

@Alec_T, @Apollinaro89 did your issues get fixed?