topic Re: eSim in Get Support

eSim

WW5 — Sat, 22 Jul 2023 23:19:26 GMT

Get new phone without sim card space. how to change from simcard to eSim with same phone number

Re: eSim

Handy1 — Sat, 22 Jul 2023 23:21:36 GMT

@WW5 Sorry you can’t . ESIM only for new activation for now . You would need to use physical SIM card .

adding only work around would be to port number out . Create new PM account with different email and then port number back in . But that cost some extra money effort and possibly lose of old rewards @WW5

Re: eSim

softech — Sat, 22 Jul 2023 23:23:59 GMT

@WW5 sorry you can't

ESIM with PM is not currently available for existing subscribers. Maybe another month or so. So, you might need to hold on

Re: eSim

hTideGnow — Sat, 22 Jul 2023 23:23:59 GMT

hi @WW5

you have an US iPhone?

No, esim only for new subscribers for now

Re: eSim

esjliv — Sat, 22 Jul 2023 23:25:07 GMT

@WW5 - ooo, that's too bad. If you want the same account you will need to use a phone with a sim slot, then proceed to change the SIM card number on your My Account.

See "How To Change Your SIM Number" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

edit, Card to Number

Re: eSim

WW5 — Sat, 22 Jul 2023 23:25:27 GMT

new phone has no simcard slot. Thank you for your help......WW5

Re: eSim

dust2dust — Sat, 22 Jul 2023 23:28:37 GMT

Yeah a lot of people have been asking about this. Other providers can. And even move esims between phones. There has been no word and no one here would be in the know as to if and when they might open up this ability.

Re: eSim

softech — Sat, 22 Jul 2023 23:35:28 GMT

@WW5 if you can still use your old phone, wait the month or two and you will be able to use eSIM. Would worth the wait

Re: eSim

softech — Sat, 12 Aug 2023 05:46:16 GMT

@softech wrote:
@WW5 if you can still use your old phone, wait the month or two and you will be able to use eSIM. Would worth the wait

@WW5

Don't even need a month, eSIM is now available for existing subscribers, so you can order one for your phone now:

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing-subscribers/td-p/1032201