topic Re: Can´t make or receive calls in Get Support

Can´t make or receive calls

Joceof86 — Sat, 22 Jul 2023 01:32:19 GMT

Hi!

I just switch devices, and I can´t make or receive calls. After trying to make a call, it says "Network busy" and hangs up. If somebody tries to call me, the call doesn't connect. I already put the mobile in airplane mode, checked the APN and everything is good.

Can anybody let me know how can I resolve this? @J_PM

Thank you!

Re: Can´t make or receive calls

softech — Sat, 22 Jul 2023 01:34:43 GMT

@Joceof86

your phone clearly connected to PM? does data work?

Try this

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage
You can also try to see if VoLTE works. But first, what brand and model of phone you have?
You can check the VoLTE compatibility here:  https://www.publicmobile.ca/en/on/get-help/articles/volte
If you have a compatible one try to turn on VoLTE
iPhone: Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
Pixel:  Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there
Now, turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE
Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls. If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.

Re: Can´t make or receive calls

NDesai — Sat, 22 Jul 2023 02:04:52 GMT

@Joceof86 I hope you rebooted the phone at the least. Are you able to text or use data? How is the signal strength? If it's a very old phone, make sure its not locked to any carrier.

Re: Can´t make or receive calls

Joceof86 — Sat, 22 Jul 2023 19:31:45 GMT

Hi!

Thank you for your help.

I tried with the steps you provided me, but it´s still not working. If I try to select 3G only it doesn´t detect any network other than Rogers. In my previous device, it detected Public Mobile. If I choose 4G, I can use data, and messages, and even I get the notification from voicemail, but I can´t call the voicemail.

My device is OUKITEL C33, according to the website, it can be used on 3G/4G/LTE. But I can´t find the option for VOLTE.

THank you.

Re: Can´t make or receive calls

Sue25 — Mon, 27 Nov 2023 17:07:24 GMT

I have the same issue. I have done all the troubleshooting and checks. Everything is as it should be but nothing has helped. Can't even send a ticket because all the links I'm provided by the bot return a 404 error. Not leaving me with much choice here.

Re: Can´t make or receive calls

Vic55 — Sat, 02 Nov 2024 18:02:05 GMT

Same issue, over the past several months (at least). Restarting the phone fixes it, but only for a few days/ a week. I don't get any voicemail if someone tries to leave them.