topic SIM not working in Get Support

SIM not working

claudiata — Sat, 22 Jul 2023 21:53:22 GMT

I signed up my daughter into Public mobile and registered a sim card got a new number, payment went through but not signal not connection, nothing. I need help

Re: SIM not working

HALIMACS — Sat, 22 Jul 2023 18:24:37 GMT

@claudiata

Try rebooting device, resetting network connections, and toggling airplane mode on/off.

Also, try the PM SIM card in another (known to be working) device to see if service works with it.

Then you'll be able to determine whether device or account/SIM issue.

Re: SIM not working

softech — Sat, 22 Jul 2023 18:29:17 GMT

@claudiata

Try to reseat the sim card once.

Also, you can try to click Reset All Networks

If still does not help, likely a sim provisioning issue. Easy fix for PM support and you just need to open ticket with them by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM not working

Handy1 — Sat, 22 Jul 2023 18:29:20 GMT

@claudiata Try rebooting the phone . And if possible can you try sim card in another phone to test . If no dice . It’s possible you need to submit ticket with support to re provision the sim for you on their end .

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM not working

claudiata — Sat, 22 Jul 2023 18:47:31 GMT

I rebooted the phone and it works now 🙂 Thank you!!!