topic Re: EverSafe not working with iPhone 6... in Get Support

EverSafe not working with iPhone 6...

TheGx — Tue, 27 Jun 2023 10:51:03 GMT

Anyone tried using EverSafe with iPhone 6...? I can login using EverSafe from newer Apple devices but not iPhone because the phone browser just goes blank wherever it loads EverSafe...

Re: EverSafe not working with iPhone 6...

softech — Tue, 27 Jun 2023 11:17:03 GMT

@TheGx it could be a Safari issue, the app calls the default browser on the back to login

Can you download chrome and make it default and test again?

Re: EverSafe not working with iPhone 6...

Handy1 — Tue, 27 Jun 2023 11:17:08 GMT

@TheGx Have you tried on the new App with your iPhone 6 does that make any difference for you

Re: EverSafe not working with iPhone 6...

TheGx — Tue, 27 Jun 2023 23:44:33 GMT

No I haven't yet but I'll try it tonight and report back to see if that works thank you I didn't think of trying that...

Re: EverSafe not working with iPhone 6...

TheGx — Tue, 27 Jun 2023 23:45:39 GMT

I'll try that too and report back...so far I've used Safari and DuckDuckGo browsers...

Re: EverSafe not working with iPhone 6...

kobeLou — Sat, 22 Jul 2023 11:38:46 GMT

Yes ! it is stuck at this activation page not loading I have iPhone 6, I paid my plan on my laptop scanned the Q code to get the app once I click on activate or sign in goes to a blank page ,Eversafe.id Telus. can't use my phone but paid for the plan, now I want to cancel but I can't access my account wow great start with Public mobile and no direct support phone or store.

Re: EverSafe not working with iPhone 6...

softech — Sat, 22 Jul 2023 13:00:37 GMT

@kobeLou iPhone 6 does not have eSIM support, it only takes physical sim

So, if yours is really an iPhone 6, you will need to buy a physical sim card from local Telus/Koodo/Mobile Klinik stores or Amazon, then open ticket with PM support and ask them to help to change it back to physical sim card and add the sim card number onto your account

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (NOT ADVISE: Delivery could take anywhere from 5 days to 3 weeks)

To open ticket with support after you got the physical sim card

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: EverSafe not working with iPhone 6...

kobeLou — Sat, 22 Jul 2023 14:12:15 GMT

I bought at the Telus store my SIM card yesterday, I loaded the app on APP store, when I click sign in I just can't pass by the Eversafe page doesn't load, I cant activate my phone.

Re: EverSafe not working with iPhone 6...

softech — Sat, 22 Jul 2023 14:16:57 GMT

@kobeLou

yes, you have to have support to link your new sim card to your account, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: EverSafe not working with iPhone 6...

TheGx — Sun, 23 Jul 2023 11:33:54 GMT

Yeah no app support for older devices it seems...EverSafe is annoying to me and not worth the trouble for it's extra security...

Re: EverSafe not working with iPhone 6...

Handy1 — Sun, 23 Jul 2023 12:01:31 GMT

@kobeLou Are you trying to download eSIM to your iPhone 6 ? If so that’s the issue I believe I phone 6 only use physical SIM card . To use eSIM with iPhone it needs to be iPhone XS or latter

Re: EverSafe not working with iPhone 6...

kobeLou — Sun, 23 Jul 2023 12:16:41 GMT

I bought in store the SIM card, I just can't sign in to complete the activation on my phone cause of the ever safe.id never opens, of course i prepaid my plan but cant have a phone line

Re: EverSafe not working with iPhone 6...

Handy1 — Sun, 23 Jul 2023 12:21:50 GMT

@kobeLou Have you contacted support to help you regain access

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: EverSafe not working with iPhone 6...

softech — Sun, 23 Jul 2023 12:48:15 GMT

@kobeLou

you said the app works on other iPhone, so you have another one?

you can use that other iPhone to help the activation process instead

On that other iPhone, make sure you logout the PM app, and go to the default browser , Safari I guess, and clear browser cache first