topic Re: Porting text in Get Support

Porting text

Xanister — Sat, 22 Jul 2023 06:49:26 GMT

Missed the text from Koodo to port to PM. Can it be retriggered? Is there a number to call?

Re: Porting text

computergeek541 — Sat, 22 Jul 2023 06:54:25 GMT

@Xanister wrote:
Missed the text from Koodo to port to PM. Can it be retriggered? Is there a number to call?

This is a Telus porting issue call centre, but since it's outside business hours, you can open a ticket to contact a Public Mobile customer support agent. Please be aware that Public Mobile requires customers to contact customer service electronically through this website, so it would be beneficial to become accustomed to the process.

Please open a ticket to ask a customer support agent in the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you see an error message when trying that, a private message can be sent to a Public Mobile customer support agent using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting text

Xanister — Sat, 22 Jul 2023 07:00:20 GMT

Thanks! @computergeek541 I did submit a ticket before I posted in here, I just wasn’t sure how it all worked. It’s such a simple but annoying issue that’s keeping me from using my phone. Thanks again.

Re: Porting text

softech — Sat, 22 Jul 2023 12:51:06 GMT

@Xanister

Not sure if you finally got everything working

Just in case you still waiting for the porting text, there is a number to call to talk to live support. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed