topic Re: text to translink 33333* returns error code 2 in Get Support

text to translink 33333* returns error code 2

Cbf — Sat, 22 Jul 2023 04:56:14 GMT

no problems texting other numbers local and international - this worked on Koodo,

is this a public mobile limitation or an issue with my setup?

thanks

Re: text to translink 33333* returns error code 2

softech — Sat, 22 Jul 2023 01:48:06 GMT

@Cbf

33333 is a short code PM supports

we tested ourselves and it worked

But @RudyG had the same issue yesterday, not sure if Rudy got it resolved yet:
https://productioncommunity.publicmobile.ca/t5/Get-Support/translink-33333/m-p/1020799

Since it worked for many of us, it could be just a device issue or temporary network issue

If you are on Android, please start with clear mesaging app cache. And if that does not help, Google Message is a good alternate choice of messaging app

Re: text to translink 33333* returns error code 2

Cbf — Sat, 22 Jul 2023 02:04:24 GMT

I'm using google messages and tried samsung messages, cleared cache, rebooted phone - same error msg, and I have a balance on my account - I can use the translink telephone system but text is more convenient. And I wonder what other short codes might not work - cbc, forest fire.....?

Re: text to translink 33333* returns error code 2

Cbf — Tue, 01 Aug 2023 00:41:53 GMT

solved - I was using 33333* which is on the bus stop sign, 33333 works fine,

I had read replies with 33333 meant 33333* - thank you!

[✅ ....... Luddite]

Re: text to translink 33333* returns error code 2

softech — Sat, 22 Jul 2023 02:18:49 GMT

@Cbf

you have been using 33333 and just stop working today?

Re: text to translink 33333* returns error code 2

softech — Sat, 22 Jul 2023 02:19:58 GMT

@Cbf wrote:
solved - I was using 33333* which is on the bus stop sign, 33333 works fine,
I had read replies with 33333 meant 33333* - thank you!

@Cbf oh.. the extra *

@RudyG , were you using 33333* or 33333 ?

Re: text to translink 33333* returns error code 2

Cbf — Sat, 22 Jul 2023 02:20:42 GMT

no I've been using 33333* with Koodo and that is on the bus sign - if I use just 33333 (no *) -it works