topic Activation Problems in Get Support

Activation Problems

FredPoon — Fri, 21 Jul 2023 22:05:14 GMT

Hi, I bought a Public Mobile SIM card and tried to activate it but the activation failed. I was able to pay for a plan, but when I opened the app to finish my activation, it said "Subscription not activated."

I've contacted Koodo support and Public Mobile support but no one seems to be able to help.

Is there a Customer Service Agent who can help reset my activation request so I can try again? I would like to start the process from the beginning.

Re: Activation Problems

softech — Fri, 21 Jul 2023 22:09:15 GMT

@FredPoon yes , please engage support by messaging them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation Problems

abtest — Fri, 21 Jul 2023 22:09:30 GMT

@FredPoon- You should check your credit card to see if the payment went through. If the payment has already gone through, you do not want (and probably wont be able) to re-activate.

Re: Activation Problems

FredPoon — Fri, 21 Jul 2023 22:18:30 GMT

Thanks, I will try to contact them and see if they can help.

Re: Activation Problems

Priority — Fri, 21 Jul 2023 22:22:26 GMT

Do you see a charge on your statement for the first payment that you've completed already?

This is what happens when using the Website, I caution everyone about that and recommend that you use the Mobile App for Activations (Beginning to End.) For a very smooth process.