topic Re: Bravo notifications not working in Get Support

Bravo notifications not working

golfball — Thu, 20 Jul 2023 21:07:48 GMT

Ever since the site update and the site forcibly creating a new forum account I haven't been getting notifications for bravos received. It makes me wonder if my account is messed up and somehow ineligible to receive rewards, what can I do to fix it?

All other notifications are functional.

Re: Bravo notifications not working

softech — Thu, 20 Jul 2023 21:09:24 GMT

@golfball

I had the same issue in the beginning too

Wonder if you get this problem too, when you click on the Avator on the top right, do you see My Profile as one of the choices there?

either way, this is something PM support needs to to, they need to refresh yoru Community account, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

(Add: I opened the ticket, they were able to fix it in the end)

Re: Bravo notifications not working

BKNS27 — Thu, 20 Jul 2023 21:12:39 GMT

@golfball

Mine seems to be working. Is your email on your Eversafe ID account the same on the Community and your self-serve account?

Re: Bravo notifications not working

golfball — Thu, 20 Jul 2023 21:18:25 GMT

I do have My Profile as an option. I remember when I first got my account back there seemed to be no notifications at all but it all seemed to eventually come back besides the bravos. I'll try submitting a ticket.

Re: Bravo notifications not working

golfball — Thu, 20 Jul 2023 21:21:04 GMT

Yes they are. Everything seemed to work until the site revamp and I'm using the same address I was back then.

Re: Bravo notifications not working

hTideGnow — Thu, 20 Jul 2023 21:32:44 GMT

HI @golfball

I had this issue too. Yes, PM needs to do something with your profile.
I read online, it is something like cache problem on the Khoros side, probably some hiccups during the migration.

Re: Bravo notifications not working

Meow — Thu, 20 Jul 2023 21:36:13 GMT

I will update my experience with agents regarding very similar issues I had since new site was introduced.

VERY POSITIVE EXPERIENCE! Stay tuned, have to find my post where few guys - regulars provided few encouraging words and support.

Re: Bravo notifications not working

golfball — Fri, 21 Jul 2023 00:24:55 GMT

I found your post, it's helpful to know it's not just me with the issue. Were you able to get it resolved?

So far support has replied that they will be forwarding my ticket to a community specialist.

Re: Bravo notifications not working

golfball — Fri, 21 Jul 2023 21:40:13 GMT

Update: It seems support has fixed the issue without a follow up message as I've started to receive the notifications. Thanks all for the help.