topic Re: Data not working in mountains in Get Support

Data not working in mountains

Matejryba91 — Fri, 21 Jul 2023 20:38:38 GMT

Anyone having an issue with data in the mountains?

I am talking when you have proper signal 3-5 out of 5 bars and showing LTE.

I have no data despite showing full signal with LTE. Occasionally receive notifications or messages for 10 seconds. Or when I arplaine mode on/off I will get data for 30-60s but then no data again.

Any solutions?

Frankly thinking of switching provider for more reliable service in the mountains (located in Banff, AB)

Re: Data not working in mountains

DennyCrane — Fri, 21 Jul 2023 20:45:02 GMT

I suspect you'll have similar results with other providers as well. Certainly with Telus/Koodo/Bell. Signal meters on our phones aren't always the best indicators.

Have you tried temporarily forcing your phone into 3G mode? It'll be slower speeds, but sometimes when I venture off the beaten path I find I get more consistent service that way.

Re: Data not working in mountains

hairbag1 — Fri, 21 Jul 2023 21:08:29 GMT

@Matejryba91

you don't mention how much data is in your regular plan or if you have any data add-ons. So...you should log in to your account and check to see if you have any data to use or if you haven't exhausted. Driving around in the mountains are going to be somewhat choppy...no matter which provider you have. PM = Telus....so PM uses Telus towers for our service.

Re: Data not working in mountains

BKNS27 — Fri, 21 Jul 2023 21:09:25 GMT

@Matejryba91

This would be common if there are no cell towers in the area in the mountain. Weak signals through the forest.

Re: Data not working in mountains

Matejryba91 — Fri, 21 Jul 2023 21:23:58 GMT

As mentioned in my comment. I had full or near full signal staying at the same spot

Re: Data not working in mountains

Meow — Fri, 21 Jul 2023 21:24:08 GMT

@Matejryba91 wrote:
I have no data despite showing full signal with LTE. Occasionally receive notifications or messages for 10 seconds. Or when I arplaine mode on/off I will get data for 30-60s but then no data again.

I guess notifications or messages use mobile network (phone) not data.

What you get in 'mountains' is some bounced off signal from who knows where located cell tower.
Before you decide to switch provider test first 'other provider' if having connection in 'mountains' is important to you...
(How people or you did live without phones before???)