topic transfer question in Get Support

transfer question

NormaJ — Fri, 21 Jul 2023 18:19:26 GMT

Prematurely put sim card in as provider showed pm

Please advise

Re: transfer question

softech — Fri, 21 Jul 2023 18:21:33 GMT

you could still make outgoing call, just not getting in coming if the porting was done completed yet

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: transfer question

computergeek541 — Fri, 21 Jul 2023 18:21:57 GMT

Did you make the request less than 90 minutes ago? If so, please re-inssert your old carrier's SIM card as you will need to respond to a text message from them.

Re: transfer question

NormaJ — Fri, 21 Jul 2023 18:22:57 GMT

Thank you