topic SOS in Get Support

SOS

BigAndrew — Fri, 21 Jul 2023 17:58:36 GMT

My phone was cleared from the lost list a week ago by Bell. I have a new sim from Public Mobile in the phone, but still shows SOS. I would think that it would have cleared by now?

I have checked the IEMI on the list and it’s clear.

Any ideas?

Re: SOS

softech — Fri, 21 Jul 2023 18:00:09 GMT

@BigAndrew

It could take couple days for the phone to go off the list. Please confirm if your phone really off the blacklist here:

https://www.devicecheck.ca/check-status-device-canada/

if it is cleared from there, it could be another 2 or 3 days for it to sync to PM's system

let us know what you see

Re: SOS

BigAndrew — Fri, 21 Jul 2023 18:06:17 GMT

I did, it’s been cleared since Monday

A

Re: SOS

softech — Fri, 21 Jul 2023 18:07:36 GMT

@BigAndrew

it still could take couple days to a week for all the carrier to sync up with the blacklist

you can wait till next week, or message support to confirm, but honest, nothing much support can do if the db now sync yet, they cannot just remove it off their local blacklist

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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