topic eSIM cannot be actived in Get Support

eSIM cannot be actived

login123 — Fri, 21 Jul 2023 18:07:25 GMT

Hi I just in the middle of port in from Fido to PM. And a conversation box popped out said eSIM cannot be actived. Please help. Thank you.

Re: eSIM cannot be actived

softech — Fri, 21 Jul 2023 18:01:24 GMT

@login123

what phone do you have?

you completed the payment and phone number choosing/porting section?

If the auto eSIM setup with the app failed, try to manually scan the QR code, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM cannot be actived

login123 — Fri, 21 Jul 2023 18:20:25 GMT

Hi thank you, i use iPhone 12 mini

yes, just paid with credit card online

ive just tried scanQR to active, but still cannot. This is the screen shot it says, attached.

Re: eSIM cannot be actived

softech — Fri, 21 Jul 2023 18:24:14 GMT

@login123

no worry, PM support can probably get you a new QR code if it has not been activated yet.

Message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM cannot be actived

login123 — Fri, 21 Jul 2023 18:28:53 GMT

Thx just sent them a message