topic Re: @CS_Agent in Get Support

@CS_Agent

ang283 — Fri, 21 Jul 2023 18:48:40 GMT

I ordered a new SIM card on July 5th and it has not arrived yet. What can I do? Who can I talk to?

Thanks,

Angela

Re: @CS_Agent

softech — Fri, 21 Jul 2023 17:48:02 GMT

@ang283

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Private message CS agent for status update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

ang283 — Fri, 21 Jul 2023 17:49:36 GMT

I am not able to open a ticket, I keep getting an 404 error?

Re: @CS_Agent

softech — Fri, 21 Jul 2023 17:50:09 GMT

@ang283 wrote:
I am not able to open a ticket, I keep getting an 404 error?

@ang283

try this message link, it works

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

computergeek541 — Fri, 21 Jul 2023 18:06:43 GMT

self solution removed