topic Re: @cs_agent in Get Support

@cs_agent

Typ0 — Fri, 21 Jul 2023 16:22:47 GMT

I just enrolled at Public Mobile yesterday. I received a refer-a-friend code, and entered it during the activation phase. Unfortunately, after entering the code, it wouldn't let me continue with my activation. I had to remove the code in order to complete activating phone. Now that it is active, how do I apply the referral code? Thanks.

Re: @cs_agent

dust2dust — Fri, 21 Jul 2023 16:26:10 GMT

When you typed in the code did you get some recognition that it was correct? Then I think you need to go back to the other page.
You can ask support to apply it now.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @cs_agent

Typ0 — Fri, 21 Jul 2023 16:49:37 GMT

No; when I entered the code and clicked on 'Continue', nothing would happen. There were no errors, or acknowledgement, it just seemed 'stuck'. Tried a number of times without success. It only let me continue if I didn't enter a code. I'll ask support to apply it for me - thank you for the link provided.

Re: @cs_agent

softech — Fri, 21 Jul 2023 16:52:15 GMT

@Typ0 wrote:
No; when I entered the code and clicked on 'Continue', nothing would happen. There were no errors, or acknowledgement, it just seemed 'stuck'. Tried a number of times without success. It only let me continue if I didn't enter a code. I'll ask support to apply it for me - thank you for the link provided.

@Typ0

no worry, support can usually add it back after

just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

no owrry

Re: @cs_agent

hTideGnow — Fri, 21 Jul 2023 17:19:22 GMT

HI @Typ0

it is not uncommon people missed enter code or unable to put in the code for any reason. CS agent can apply it back for you. So, message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437