topic Billing in Get Support

Billing

Rick78 — Fri, 21 Jul 2023 16:34:21 GMT

Got text saying my bill isn’t paid, it is though..

Meow — Fri, 21 Jul 2023 16:36:26 GMT

Log in to your account and see if your account is active and when is the next renewal date. Sometimes these SMS are not that accurate.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

dust2dust — Fri, 21 Jul 2023 16:41:35 GMT

We saw a few these the other day. Services were working, account showed as active - ignore it.

softech — Fri, 21 Jul 2023 16:46:23 GMT

@Rick78 for peace of mind, login My Account once more using Incognito mode and confirm if the account is active

if it is , ignore the text, it could be sent by mistake

hairbag1 — Fri, 21 Jul 2023 16:47:20 GMT

dial 611 from your cellphone to hear your plan status.

hTideGnow — Fri, 21 Jul 2023 17:18:28 GMT

My friend got similar txt too but turns out false positive So, ignore if you have the service working