topic Re: activation process issue in Get Support

activation process issue

Shakerbaker — Fri, 21 Jul 2023 15:36:32 GMT

How do you go back one step during activation process or start the process over again. I should ahve entered my existing cell number but went one step to far.

Re: activation process issue

Handy1 — Fri, 21 Jul 2023 15:44:11 GMT

@Shakerbaker You can transfer your number after activation in your my account . No worries notice first red circle in pic . Below it it says transfer number tap it and follow prompts .Leaving old provider SIM card in phone to get confirmation text and reply YES . To the text . Also just use old provider account number and not he phones IMEI

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Re: activation process issue

Shakerbaker — Fri, 21 Jul 2023 15:50:58 GMT

SO I was in teh app and went to to selecting a new number as opposed to entering my existing phone and I just want to go back one steo but it will not let me go back

Re: activation process issue

Handy1 — Fri, 21 Jul 2023 15:56:45 GMT

@Shakerbaker Check credit card . If you haven’t been charged you can start over again . Just uninstall the app and reinstall it or do from different device . You might wanna try with a diffident email too . Or just pick temp number and port right after you get activated

Re: activation process issue

Shakerbaker — Fri, 21 Jul 2023 15:57:04 GMT

where is this screen shot from?

Re: activation process issue

Handy1 — Fri, 21 Jul 2023 15:58:23 GMT

@Shakerbaker Screen shot is from in your my account after you have activated and signed in for first time

Re: activation process issue

hTideGnow — Fri, 21 Jul 2023 15:58:42 GMT

HI @Shakerbaker

you can still transfer number later, actually it could be better

Please complete the activation with this new number first. Then after it activated, you can go to My Account, and then request porting at that time.

Less chance for error that way

Re: activation process issue

softech — Fri, 21 Jul 2023 16:06:46 GMT

@Shakerbaker

complete the activation with the new temporary phone number first, then go back and request transfer in My Account after

https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent/m-p/1021072#M712032