topic 6UT1 error message in Get Support

6UT1 error message

HPS1 — Fri, 21 Jul 2023 15:19:17 GMT

Trying to resolve the 6UT1 "number you are trying to reach is not in service" error message when trying to make outgoing calls. I've tried all the suggested fixes with no luck. I've had the issue for some time but am just now getting around to try to fix it.

Re: 6UT1 error message

HPS1 — Fri, 21 Jul 2023 15:21:29 GMT

No. I've had an account for a number of years.

Re: 6UT1 error message

softech — Fri, 21 Jul 2023 15:21:44 GMT

@HPS1

you tried reboot the phone?

tried to add 1 in front of the 10 digits number?

if you have another phone around, try the PM sim card there, it can force a sim reprovision and can resolve the issue

if nothing helps, please engage support by messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 6UT1 error message

Handy1 — Fri, 21 Jul 2023 15:23:51 GMT

@HPS1 Try resetting network settings . It can you try SIM card in another phone to test . If no luck please submit ticket with support to investigate for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 6UT1 error message

hTideGnow — Fri, 21 Jul 2023 15:27:55 GMT

Hi @HPS1

can you receive inbound calls?

reboot the phone and try different numbers