topic Re: Refund in Get Support

Refund

Sheila999 — Fri, 21 Jul 2023 14:48:05 GMT

I inadvertently upgraded plan to take effect immediately rather than follow next billing period. Can I correct this and get a refund?

Re: Refund

hairbag1 — Fri, 21 Jul 2023 14:49:15 GMT

@Sheila999

use this link to ask the CSA to adjust your payment..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Handy1 — Fri, 21 Jul 2023 14:49:22 GMT

@Sheila999 If you just did this by accident . Please submit ticket with support . And see if they can reverse this for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

softech — Fri, 21 Jul 2023 14:49:26 GMT

@Sheila999

sorry, PM is a prepaid provider and do not provide refund in such situation.

Yes, you should have schedule a plan change by clicking "Change on Renewal". I honestly don't think support can do anything like refund, but you can try your luck here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Refund

hTideGnow — Fri, 21 Jul 2023 14:50:45 GMT

HI @Sheila999

Submit a ticket with agent and hope they can refund or help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

hairbag1 — Fri, 21 Jul 2023 14:50:54 GMT

@softech

@softech wrote:
@Sheila999
sorry, PM is a prepaid provider and do not provide refund in such situation.
Yes, you should have schedule a plan change by clicking "Change on Renewal". I honestly don't think support can do anything like refund, but you can try your luck here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

they apt to credit the account rather than a refund ?

Re: Refund

softech — Fri, 21 Jul 2023 14:56:21 GMT

@hairbag1 most the time they just put the money back to the account unless it is a true system problem caused the overcharged

possibly they can do that , but I know they are less flexible with Change plan. Let's hope OP on the lucky side