topic Re: Already has been charged in Get Support

Already has been charged

Tifftiff — Fri, 21 Jul 2023 14:21:15 GMT

Hello,

I was at the final stage to pay which was a step 3 and tried to make a payment several times. But the system said error happens and didn't allow me to move on to the next.

However, you guys already charged $51.45 on July 17th. But whenever I log-in, it still shows step 3 to make a payment again.

I tried to reach out the agent on your website but she said she can only provide general info about the website so I need to get a ticket to contact the customer service agent. So frustrated to deal with this for more than a week. Hope you can find a solution and help me out.

Email: fanyfine2@gmail.com

Phone: 587-969-3815

Thank you,

Re: Already has been charged

Handy1 — Fri, 21 Jul 2023 14:23:00 GMT

@Tifftiff Try SIM card in the phone do you have services are they working ? . But here’s how to submit ticket with support help with sign in

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Already has been charged

softech — Fri, 21 Jul 2023 14:30:15 GMT

@Tifftiff are you logging in via the app after the payment?

I guess you need support to confirm what the problem is. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there