topic Re: password in Get Support

password

dikitaamin — Tue, 04 Jan 2022 20:15:54 GMT

i forgot my password and i also tried forgot my password but still didn’t work

Re: password

AnnaB — Sun, 07 Jan 2018 14:43:47 GMT

I’m facing the same issue and I need to get into my account to add a package for travel. HELP!

Re: password

will13am — Sun, 07 Jan 2018 14:54:21 GMT

Unfortunately, the password reset function does not work. You will need to have the moderator team perform the password reset. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: password

zhadj030 — Sun, 07 Jan 2018 15:10:43 GMT

@will13am wrote:
Unfortunately, the password reset function does not work. You will need to have the moderator team perform the password reset. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

I am really hoping they would fix this problem already

Re: password

JDT — Sun, 07 Jan 2018 15:27:05 GMT

I would agree. This has been going on for months and not a fix in sight...

Re: password

AnnaB — Sun, 07 Jan 2018 15:30:40 GMT

Thanks everyone for the help!

Seriously? Throw a couple of co-ops at it and it will get fixed in no time 🙂

Re: password

mimmo — Sun, 07 Jan 2018 15:48:31 GMT

from a past a month agoish, when i asked, was told they are working on it but no eta given. my best guess is early 2020 at the rate things seem to go here, or possibly after the next couple free music festivals 🙂

Re: password

waddling — Sun, 07 Jan 2018 18:55:01 GMT

It doesn't help you at the moment but try using a password manager like Lastpass and have no more forgotten passwords. My passwords are always 10-20 characters long and 99% I don't even know what they are but haven't ever had a problem getting into an account.

Re: password

NDesai — Sun, 07 Jan 2018 19:14:24 GMT

@mimmo wrote:
from a past a month agoish, when i asked, was told they are working on it but no eta given. my best guess is early 2020 at the rate things seem to go here, or possibly after the next couple free music festivals 🙂

Good guess, but we were told they need to investigate further even though it clearly is a problem. I am not sure why backend errors/issues that no one complains about are given so much attention.

Re: password

Michael77 — Sun, 07 Jan 2018 19:50:26 GMT

@zhadj030 wrote:
@will13am wrote:
Unfortunately, the password reset function does not work. You will need to have the moderator team perform the password reset. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

I am really hoping they would fix this problem already

Yes, please fix the issues PM.

Re: password

wetcoaster — Sun, 07 Jan 2018 20:03:27 GMT

@AnnaB wrote:

Seriously? Throw a couple of co-ops at it and it will get fixed in no time 🙂

I fear that's exactly what they've done in the past... Fix one thing somewhere and create two more problems on the way. 😉

I have said this before, and disclaimer: I don't work in IT or development so I might be wrong with this. But in my line of work, if so many things, that are influencing all the other components of the system, are malfunctioning, it's best to start from scratch with a completely clean new slate. Keep it simple and clean on the most up-to-date standard.

Re: password

mimmo — Sun, 07 Jan 2018 20:53:07 GMT

@NDesai@Sometimes the simplest solution is best: change the link to say to reset your password contact the moderator team with a link on how to contact mods. Maybe you can mention that to the powers that be, since they don't seem to pay attention to us users. 🙂

Then there is no writing for a password reset or anything. I temporarily perminant solution while the investigate.

Mind you it took them over a month to remove the extra gig text from the activation,unless it is still there, plan descriptions on the official KB still talk about 10 day plans. I guess they are waiting on approvals from the marketing guys for the text changes.