topic Re: Upgrade Troy le in Get Support

Upgrade Troy le

Sheila999 — Fri, 21 Jul 2023 13:15:19 GMT

I’ve upgraded to a new plan. It’s been three days still not connected.

Re: Upgrade Troy le

softech — Fri, 21 Jul 2023 13:18:10 GMT

did you try to reboot your phone?

Also try to reseat your sim card: power off the phone first, take the sim out and wipe it clean before putting it back and power on

If still unable to connect, change the Network type or network mode to 4G or 5G and try again

Also try Reset All Networks and see if it helps

Re: Upgrade Troy le

Handy1 — Fri, 21 Jul 2023 13:21:04 GMT

@Sheila999 Reboot the phone and or reset network settings . Also can you try SIM card ins another phone see if services work . If no dice please submit ticket with support to help

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgrade Troy le

Sheila999 — Fri, 21 Jul 2023 13:39:35 GMT

I did all that you suggested. Phone now on 4 lite. But now the phone (iPhone 13) is barely able to upload or download. Speed extremely slow.

Re: Upgrade Troy le

softech — Fri, 21 Jul 2023 13:42:02 GMT

@Sheila999

you tried to click Reset All networks?

Go to Settings , General , Transfer or Reset iPhone , Reset, Reset Network Settings.

Usually plan change wont' affect data. But I think you need support to check and refresh your account on the back end. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there