topic Why am I charged for data in Get Support

Why am I charged for data

neenoo — Fri, 21 Jul 2023 04:27:12 GMT

It seems like my account has been charged twice on July 18, first for 1GB data and then on 3GB data, while none was authorized by me or anyone in my family. My father pays for my account and he is very upset and I did not ask for this data. Must be an error at your end.

Re: Why am I charged for data

softech — Fri, 21 Jul 2023 04:01:20 GMT

@neenoo

did you , 9r someone had access to this account , used My Account or *611 and got the data somehow?

you checked Transaction history and confirmed those were bought on that day?

PM is a prepaid provider and usually do not provide refund. However if they have not been used at all, there is a great chance support can reverse them. Please message support directly and discuss with them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Why am I charged for data

Metal1967 — Fri, 21 Jul 2023 04:03:23 GMT

Highly unlikely PM randomly chose to charge for data addons ..

Re: Why am I charged for data

neenoo — Fri, 21 Jul 2023 04:08:38 GMT

No one authorized-I kept on getting messages that I have used 100% data which I always do as I only have only 250MB data.

Re: Why am I charged for data

softech — Fri, 21 Jul 2023 04:10:55 GMT

@neenoo

you see the transaction showing clearly the 2 purchases?

if so, if you are sure you didn't buy them, them open ticket with support as advised above.

Re: Why am I charged for data

neenoo — Fri, 21 Jul 2023 04:13:48 GMT

You are calling me wrong without knowing.

Re: Why am I charged for data

neenoo — Fri, 21 Jul 2023 04:14:23 GMT

I just did thanks.