topic Re: Adding Funds. in Get Support

Adding Funds.

Priority — Fri, 21 Jul 2023 04:58:04 GMT

How do I add funds to my Public Mobile Account Balance using the Credit Card Registered to the Account?

This used to be an available option within the Payment Section, it was a button right with the 'Redeem Payment Voucher', however now I no longer see it anymore. Was that option removed or just moved somewhere that I'm not seeing it?

@J_PM can this be escalated and corrected if it's a system issue?

Re: Adding Funds.

hairbag1 — Thu, 20 Jul 2023 23:24:00 GMT

@Priority

added...

Re: Adding Funds.

Priority — Thu, 20 Jul 2023 23:28:59 GMT

Even using the Website, this is not an option that shows up for me at all.

Is it not available on new Accounts or something? Do I have to wait a certain amount of days for it to show up after creating an account..

I'll log into one of my other 5 accounts and see if it shows up on that one.

Re: Adding Funds.

Priority — Fri, 21 Jul 2023 02:01:48 GMT

It shows up as an option on My Account that Is nearing one year old, however not on the Account I activated yesterday morning.

Is it maybe just because the Account is too new, because I just checked another one I made this afternoon and it's also not an option on that one either.

Re: Adding Funds.

softech — Fri, 21 Jul 2023 04:39:08 GMT

@Priority

try using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

and I wonder if it is browser issue than system

did you try on browser or app?

maybe try incognito mode, try different browsers

and try using a desktop

Re: Adding Funds.

ui — Mon, 09 Sep 2024 12:20:45 GMT

Issue is still on-going, I see no fix