topic Re: New Account Xfer -- locked out already? in Get Support

New Account Xfer -- locked out already?

Brieee — Thu, 20 Jul 2023 21:38:53 GMT

Hi, I'm trying to open a new account with Public mobile. I hit the "transfer number" button, and IMMEDIATELY my old service stopped working (whatever), but now I can't log into my Public Mobile account.

When I try to login (phone or computer) it says "A 6 digit code associated with your EverSafe ID will be sent to phone number <my number>. We will need you to confirm this number." It looks like they want me to recieve a 2FA code but I'm not going to be able to do that with a phone number until I have a working phone.

Is there any way I can get into my account and at least, like, see what the status of the transfer is or maybe debug this somehow?

Thanks

Re: New Account Xfer -- locked out already?

BKNS27 — Thu, 20 Jul 2023 21:41:34 GMT

@Brieee

Just hit Resend Code and have the 2FA code sent by email, call or text to access your account.

Re: New Account Xfer -- locked out already?

Brieee — Thu, 20 Jul 2023 21:46:46 GMT

That doesn't work -- it keeps sending codes to my phone number

Re: New Account Xfer -- locked out already?

BKNS27 — Thu, 20 Jul 2023 21:49:13 GMT

@Brieee

Contact a CS_Agent by private messaging on your computer.

Did you try dialing 611 to check the status of your account?

Re: New Account Xfer -- locked out already?

Brieee — Thu, 20 Jul 2023 21:52:13 GMT

> Contact a CS_Agent by private messaging on your computer.

How do I do that? There is a chatbot link, but it seems to be just a simple tree, no option to speak to a human.

> Did you try dialing 611 to check the status of your account?

My phone is showing no connection.

Re: New Account Xfer -- locked out already?

BKNS27 — Thu, 20 Jul 2023 22:10:50 GMT

@Brieee

Click on the envelope icon on your computer to connect with a CS_Agent.

PM is an online service so everything is done through private messaging.

Try rebooting your phone by powering off then back on to see if that connects.

Re: New Account Xfer -- locked out already?

Brieee — Thu, 20 Jul 2023 22:39:54 GMT

> Try rebooting your phone by powering off then back on to see if that connects.

It looks like that might have been it! I'm getting text messages now!

> Click on the envelope icon on your computer to connect with a CS_Agent.

Thanks, I seen now what you mean. I tried sending them a message, not sure how long it would take for them to reply.

Thanks for all of your help!

Brie