topic Activate account in Get Support

Activate account

eliza123 — Thu, 20 Jul 2023 20:30:11 GMT

Just purchased a subscription and want to activate my account. I can't use the app

Re: Activate account

dust2dust — Thu, 20 Jul 2023 20:32:47 GMT

Why not? You could ask a friend to get the app and then you can finish the activation on it. You don't need the sim in the activating phone. The sim can be in a different phone.

Re: Activate account

eliza123 — Thu, 20 Jul 2023 20:33:51 GMT

Let's just say I can't

Re: Activate account

softech — Thu, 20 Jul 2023 20:34:37 GMT

@eliza123

was there any download error?

or was it about your app store is linked to another country?

A quick workaround is to ask a friend to download the app for you, help you to activate

Once activated, your friend can delete the app and you can do everything using the web browser

Re: Activate account

eliza123 — Thu, 20 Jul 2023 20:35:13 GMT

I just can't use the app.

Re: Activate account

eliza123 — Thu, 20 Jul 2023 20:39:25 GMT

Please give me a solution without the app

Re: Activate account

dust2dust — Thu, 20 Jul 2023 20:42:53 GMT

We did. Get a friend to use it. There's no way to complete an activation without the app.

Re: Activate account

eliza123 — Thu, 20 Jul 2023 20:45:07 GMT

This is stupid. You shd say that on the PM home page so ppl are not wasting their time

Re: Activate account

dust2dust — Thu, 20 Jul 2023 20:47:43 GMT

Well...we're just fellow customers here so that's not something we can do. Yes it is stupid. We used to be able to activate on the web page. But no more.

Re: Activate account

softech — Thu, 20 Jul 2023 20:51:58 GMT

@eliza123 wrote:
This is stupid. You shd say that on the PM home page so ppl are not wasting their time

@eliza123

while you can start the activation on the browser, you need to finish it up with the app after the payment section

Please have a friend to help you to download and complete the activation. Again, your friend can delete the app once the activation is completed and you can manage your account using the browser after

Re: Activate account

BKNS27 — Thu, 20 Jul 2023 21:18:24 GMT

@eliza123

How did you purchase a subscription without the app? You can’t, ever since the new website and app.
It is kind of stupid that you can’t active your SIM/subscription without an app. You can on the old website.

I would suggest to private message a CS_Agent through private messaging on the envelope icon on your computer to setup your subscription.

Please let us know how it went?