topic Re: Data unseen in Get Support

Data unseen

Amara1 — Thu, 20 Jul 2023 19:43:05 GMT

I bought data about some days ago and I still don’t have data and it has already been paid for, what should I do?

Re: Data unseen

Handy1 — Thu, 20 Jul 2023 19:44:52 GMT

@Amara1 Reboot the phone first . And also try this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Data unseen

dust2dust — Thu, 20 Jul 2023 19:50:54 GMT

Maybe you used it all already. When did you buy it? That would be recorded in your payment history here. Did you click on that little spinner refresh icon shown in the image provided by the other member?

Re: Data unseen

Amara1 — Thu, 20 Jul 2023 19:54:44 GMT

Ever since the day I paid I haven’t had any access to my data is like I didn’t even buy at all

Re: Data unseen

dust2dust — Thu, 20 Jul 2023 19:59:07 GMT

Did you click on those little spinner icons like the image provided earlier by the other member? Do you see mention of data on the left side? Do you see mention of data on the right side? (assuming using a non-mobile browser like those images)

Has data ever worked here from when you signed up? If not then that sounds like an APN setting issue. Or the obvious, have you turned on cell data.

Re: Data unseen

Amara1 — Thu, 20 Jul 2023 20:13:06 GMT

Yes I have nothing changed 😪

Re: Data unseen

dust2dust — Thu, 20 Jul 2023 20:15:35 GMT

So do you see mention of data in the middle plan area? Do you see mention of data on the right side add-ons area?

And has data ever worked here since you signed up?

Re: Data unseen

Amara1 — Thu, 20 Jul 2023 20:31:36 GMT

It has never happened before ??

ehat does cell data mean??

Re: Data unseen

dust2dust — Thu, 20 Jul 2023 20:34:50 GMT

How long ago did you sign up here?

Has the data ever worked on your phone since signing up?

Cell data is cellular data on iphones or mobile data on androids. Do you know how to turn it on? Have you used a cellphone before?

Re: Data unseen

BKNS27 — Thu, 20 Jul 2023 21:33:44 GMT

@Amara1

You need to reset the Network Settings. What is the make and model of your phone so we can help further.