topic Login Problem in Get Support

Login Problem

Doogi — Thu, 20 Jul 2023 19:41:57 GMT

I have discarded an old SIM card for my account.

Now I can't login to the Public Mobile Self Server without an SMS verification to an old number.

Should I create a new account with another email?

Re: Login Problem

Handy1 — Thu, 20 Jul 2023 19:43:59 GMT

@Doogi Tap resend code a few times you should get option to send code to email instead . If no dice . Please submit ticket to support to help you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login Problem

dust2dust — Thu, 20 Jul 2023 19:45:59 GMT

Is this related to your other reuse sim question? When did you last pay Public for service?

Re: Login Problem

BKNS27 — Thu, 20 Jul 2023 21:37:00 GMT

@Doogi
If you ported out to another carrier or nonpayment for longer than 90 days. Your account will be closed, SIM will be useless and you lost your old number. You need you purchase a new SIM and create a new account if this is the case.

Why did you throw away your old SIM?