topic Re: Plan Details in Get Support

Plan Details

RSP93 — Thu, 20 Jul 2023 17:38:49 GMT

Hello Everyone

Where do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes.

Re: Plan Details

hairbag1 — Thu, 20 Jul 2023 17:29:51 GMT

@RSP93

added...

While, you're in there....learn your way around the different features. You won't break anything !

Re: Plan Details

softech — Thu, 20 Jul 2023 17:24:18 GMT

@RSP93

did you check the plan details page?

or use this link directly

https://myaccount.publicmobile.ca/en/account/my-plan-add-on

Re: Plan Details

dust2dust — Thu, 20 Jul 2023 17:28:10 GMT

You could also find some details in the downloaded payment history. They seem to have been stripping away the plan details over time. Intentional confusion for the customer?

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 17:28:23 GMT

Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling

That is all that i get.

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 17:39:56 GMT

I attached a screenshot from what i can see from my account in my original post.

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 17:41:35 GMT

I did that. I attached a screenshot of what I can see after clicking on the subscription & Add-ons Tab to my original post.

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 17:42:37 GMT

It sure seems that way, you almost have to screenshot the details on their home page if you wanted to clarify what your plan included.

Re: Plan Details

dust2dust — Thu, 20 Jul 2023 17:44:57 GMT

Did you check out the downloaded payment history? Not sure how much more info is there but it does show some detail.

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 17:49:26 GMT

Not much there either unfortunately.

Re: Plan Details

hairbag1 — Thu, 20 Jul 2023 18:34:14 GMT

@RSP93

so looks like you have the $50 plan as yours. Once you've logged in, click the tab called Subscription and Add-ons and see Subscription Usage. It'll show you current plan cycle, Data Usage, Minutes (Unlimited) and Text (Unlimited)...look just below that to find View Usage History.

added..is there other account info that you need ?

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 19:13:22 GMT

It looks like my data usage is the only item listed. Could that be because everything else is unlimited?

Re: Plan Details

dust2dust — Thu, 20 Jul 2023 19:18:09 GMT

My $15 plan has unlimited texting. I see the data bar, the 100 minutes bar, and the texting is just solid green because it's unlimited. When the features get close to being used then the bar goes red.

Re: Plan Details

RSP93 — Thu, 20 Jul 2023 19:53:46 GMT

I am only seeing my data usage. I assume that is the only thing listed as this plan has unlimited everything else.

Re: Plan Details

dust2dust — Thu, 20 Jul 2023 20:01:18 GMT

Then that's a change in the system. It even makes sense (who knew, around here). Why show counters for unlimited features? Less clutter is good.

Re: Plan Details

softech — Thu, 20 Jul 2023 20:11:42 GMT

@RSP93

what plan you have?

I see Minute and Message usage even they are unlimited

You can try logging in again with a browser using Incognito mode

https://myaccount.publicmobile.ca/en/account/overview