topic Re: logging in in Get Support

logging in

Esly1 — Thu, 20 Jul 2023 13:33:23 GMT

I need to update the credit card on my account but the new site is not allowing me to sign in. Can someone help?

Re: logging in

softech — Thu, 20 Jul 2023 13:34:21 GMT

PM just changed to a new EverSafe login system and you need to complete the setup on this new system.

Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: logging in

hTideGnow — Thu, 20 Jul 2023 13:41:50 GMT

HI @Esly1

try Reset password and have the code send to email (click Resend code for the email option to come up)

if you still unable to setup the login on this new system, please submit a ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: logging in

BKNS27 — Thu, 20 Jul 2023 15:42:54 GMT

@Esly1

Did you create an Eversafe ID for your account. This is new to all existing members and merge your Community email address to your account email address.

Click on Sign Up if you haven’t yet.