topic Re: Help in Get Support

Help

Callie76 — Sun, 23 Jul 2023 01:08:47 GMT

My call waitting is not working can someone please help me

Re: Help

softech — Thu, 20 Jul 2023 15:32:16 GMT

@Callie76

PM has no special way to turn off Call Waiting

So, it is an account issue likely

Please try reboot your phone once

If issues persists, try to click Reset All networks and see if it helps

If you have another phone, test the PM sim card there to confirm if it is not a device issue. By putting the sim in another phone, it will also force a sim reprovision and it could resolve the issue when you put the sim back to the original phone.

if nothing works, PM supports are your friends, please message them and ask them to refresh the account :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Help

Callie76 — Thu, 20 Jul 2023 15:34:18 GMT

i have done all that

Re: Help

hTideGnow — Thu, 20 Jul 2023 15:35:02 GMT

HI @Callie76

Maybe call waiting was turned off?

on iPhone

Press Settings.
Press Phone.
Press Call Waiting.
Press the indicator next to "Call Waiting" to turn the function on or off.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Samsung and Android

Tap the phone icon.
Tap Settings.
Tap Supplementary services.
Tap the indicator next to "Call waiting" to turn the function on or off.
Tap the Home key to return to the home screen.

Re: Help

Callie76 — Thu, 20 Jul 2023 15:37:49 GMT

i do that and it truns right back off

Re: Help

hTideGnow — Thu, 20 Jul 2023 15:38:29 GMT

HI @Callie76

i would submit a ticket with CS agent then , maybe it is your account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437