topic Re: Account was unsubscribed to in Get Support

Account was unsubscribed to

mama3 — Thu, 20 Jul 2023 14:38:13 GMT

I unsubscribed to this account last month. Never did register autopay.

This month my credit card it being charged and i am now subscribed again? How did that happen?

Re: Account was unsubscribed to

Handy1 — Thu, 20 Jul 2023 14:47:16 GMT

@mama3 Make sure auto pay is turned off like this

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

or you can get support to remap e credit card I for right away

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account was unsubscribed to

hairbag1 — Thu, 20 Jul 2023 15:08:03 GMT

@mama3

what steps did you take to "unsubscribe" your account ? You've been given guidance by @Handy1 on how to stop Autopay. Did you do those steps ? Use that link in his reply to ask CSA to delete your credit card if you're done with your PM accouint.

Re: Account was unsubscribed to

mama3 — Thu, 20 Jul 2023 15:29:41 GMT

i tried to get someone to delete the credit card information. I once again unsubscribed. Used the link , then VVVV, someone by the name of Nick . Is this correct?

Re: Account was unsubscribed to

hTideGnow — Thu, 20 Jul 2023 15:33:37 GMT

HI @mama3

yes, if the message was replied by CS_agent, then yes, no worry, Nick in the team

Re: Account was unsubscribed to

BKNS27 — Thu, 20 Jul 2023 15:36:15 GMT

@mama3

You better check all your credit card statements because PM is a online self-serve format and communication is all done online.

How did “Nick” contact you?

Re: Account was unsubscribed to

mama3 — Thu, 20 Jul 2023 15:56:57 GMT

I hope this works this time around. i tried last month and same issue. i sent a message to CS and Nick as well. if someone can advise me when it is done would appreciate, because i have contacted my bank as well. let me know

Re: Account was unsubscribed to

mama3 — Thu, 20 Jul 2023 15:59:16 GMT

hope this works this time around. i tried last month and same issue. i sent a message to CS and Nick as well. if someone can advise me when it is done would appreciate, because i have contacted my bank as well. let me know

Re: Account was unsubscribed to

hTideGnow — Thu, 20 Jul 2023 15:59:22 GMT

HI @mama3

it should work as it was done by agent

Reply and ask to confirm

and login My Account using Incognit/Private/Secret mode to double, triple check if the Subscribed option is now disabled

Re: Account was unsubscribed to

dust2dust — Thu, 20 Jul 2023 17:08:08 GMT

Depending on when you first signed up, autopay gets turned on automatically. You would have had to have manually turned it off. So maybe you did. Good. Was that before this new system came in. I think we have seen a few of these when the new system came in and suddenly suspended accounts were restarted.

I would do a chargeback.

Re: Account was unsubscribed to

mama3 — Tue, 01 Aug 2023 12:21:30 GMT

Thank you very much. I will await the charge back. Thanks for processing the charge back.

Re: Account was unsubscribed to

mama3 — Tue, 01 Aug 2023 12:21:55 GMT

Thank you