topic Re: Add on in Get Support

Add on

Linda31 — Thu, 20 Jul 2023 14:40:46 GMT

I ran out of minutes. Yesterday I paid for an add on for 500 Canada minutes. My account is still showing I only have 3 minutes left. I can't make any more calls now. Why is my payment not been processed yet?

Re: Add on

Handy1 — Thu, 20 Jul 2023 14:43:23 GMT

@Linda31 First reboot phone and check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Add on

hairbag1 — Thu, 20 Jul 2023 14:57:24 GMT

@Linda31

if the add-on was successfully added, it should be there immediately. Please log in to your account, look to the right side for Add-on Usage to see if that add-on is noted. It'll tell you how many of the 500 minutes you have available.

Re: Add on

Meow — Thu, 20 Jul 2023 15:12:19 GMT

I do not think 500 min will be added to your total minutes available as this is add-on so counter might be at add-on not total minutes available.
Similar to data add-ons...

Re: Add on

BKNS27 — Thu, 20 Jul 2023 15:29:28 GMT

@Linda31

Refresh your browser by clicking on the circular arrow.