topic Re: @CS_Agent in Get Support

@CS_Agent

Carin1 — Thu, 20 Jul 2023 04:24:03 GMT

@CS_Agent

It’s not accepting my new credit card.

Re: @CS_Agent

softech — Thu, 20 Jul 2023 04:46:14 GMT

@Carin1 please wish at least a full hour before trying

Also, confirm your have a Canadian or US issued Credit or Debit card

Make sure address and postal code entered correctly

Re: @CS_Agent

DennyCrane — Thu, 20 Jul 2023 05:07:26 GMT

"please wish at least a full hour before trying"

I wish I may, I wish I might, be able to pay for my cell service tonight.

😜

Re: @CS_Agent

Priority — Thu, 20 Jul 2023 06:44:35 GMT

Make sure the Postal Code you are putting in match the exact one on that credit cards statements and billing address, otherwise payment will not go through.

Re: @CS_Agent

Priority — Thu, 20 Jul 2023 06:44:56 GMT

Also have you tried adding funds to your Account using the ChatBot?

Re: @CS_Agent

Carin1 — Thu, 20 Jul 2023 09:42:44 GMT

I am using a Canadian Credit Card and entering the correct postal code.
still I’m getting an error message.

Re: @CS_Agent

softech — Thu, 20 Jul 2023 12:24:47 GMT

@Carin1

is the name you use for PM account matches the name on the credit card? On the other hand, if it is a long name, maybe you need to shorten it with initials

do yoou have another credit card to use for the activation?

Re: @CS_Agent

computergeek541 — Thu, 20 Jul 2023 13:16:12 GMT

@softech

The name on the Public Mobile account doesn't need to match that of the name of the credit card. Over the years, I have used the same credit card on different accounts.

Re: @CS_Agent

softech — Thu, 20 Jul 2023 13:23:46 GMT

@computergeek541

true, but there was a post talked about name issue. The guy had card update issue, but once he changed his long name to initials and it works, so I wonder if anything changed

Also there was another one about address (which does not apply here as activation has no address entered yet), the guy has a PO box # on the address and payment "oops" all the time until it was removed

So, I wonder if PM has some internal check with name (and possibly address) for adding any card to the system.