topic Re: I suspended my lost phone in Get Support

I suspended my lost phone

Shalalala — Wed, 12 Jul 2023 12:05:37 GMT

Why can i NO LONGER access my voice mail?

I was able to before the change.

Oh I got a bunch of "if you paid your bill"

my bill IS PAID, always

maybe admin can confirm the negative change is permanent?

Thank you everyone!

edited by computergeek541: inappropriate comment removed

Re: I suspended my lost phone

Handy1 — Wed, 12 Jul 2023 12:15:19 GMT

So is your phone suspended and lost . Or you just having issues with voice mail ?

voice mail settings

https://www.publicmobile.ca/en/ns/get-help/articles/voicemail-faqs

Re: I suspended my lost phone

Shalalala — Thu, 20 Jul 2023 12:12:28 GMT

When it was lost I suspended it and couldn't access the voicemail. So after I found it I thought I would try again suspending it to see if I could access the voicemail and I could not. As I've left at places before and suspended it and access the voicemail I thought what did I do wrong but it appears this option has changed.

Re: I suspended my lost phone

Handy1 — Thu, 20 Jul 2023 12:17:31 GMT

@Shalalala But you can access it now with phone with it un suspended. Active right ? And voicemail works

Re: I suspended my lost phone

softech — Thu, 20 Jul 2023 12:28:44 GMT

@Shalalala

yes, voicemail service will also be suspended if the phone is suspended via Lost/Stolen

Re: I suspended my lost phone

Shalalala — Thu, 20 Jul 2023 12:34:43 GMT

Yes

That's not the problem. I have five phones with plans. I'm responsible for paying for the mall but obviously they are responsible for not losing or misplacing them

Re: I suspended my lost phone

Shalalala — Thu, 20 Jul 2023 12:38:07 GMT

Oh well. I just posted that I have five phones with plans. They are my families and sometimes they are misplaced and sometimes mom suspends them until they've done there chore. It was a nice option for them to at least be able to check their voicemail for important calls but now that is off the plate. Thank you very much for clarifying that!